Return & exchange policy
Return and Exchange Policy
We value the satisfaction of our customers and make every effort to provide high-quality products. However, due to the nature of our products, our return and exchange policy is as follows:
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Refunds: Refunds are not provided once the product has been delivered, as the item ordered is intended for personal use and cannot be consumed by another individual after being returned.
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Exchanges: In the event that the product is defective or an incorrect item was shipped, we accept exchanges within 7 days of receipt, provided that the product has not been opened or used and remains in its original packaging.
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Return or Exchange Requirements: Customers must contact customer service within 7 days of receiving the product to resolve any issues. A photo of the product and packaging will be requested to verify the condition of the item.
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Return Limitations: Due to the nature of the product, returns based on change of mind or ordering mistakes are not accepted.
This policy ensures the quality and hygiene of our products while guaranteeing fair treatment for all our customers. For any questions, please contact our customer service team (naellecosmeticss@gmail.com).