Shipping policy

 

shipping policy

Thank you for shopping with us! We want to ensure that your order arrives smoothly and on time. Please take a moment to read through our shipping policy:

 

Processing Time

  • Orders are processed within 1-2 business days (Monday-Friday, excluding public holidays).
  • Orders placed after 4:00 PM (local time) or during weekends and holidays will be processed the next business day.

 

Shipping Methods & Rates

At the moment we offer box now and acs as a shipping option. Shipping rates are calculated at checkout based on the weight of your products and the location.


•Standard Shipping: Typically arrives within 3-10 business days.

 

Holiday and Peak Season Delays

Please note that during holidays or peak shopping periods, shipping carriers may experience delays. While we do our best to ensure timely delivery, your package may take longer to arrive. We recommend allowing extra time for delivery around busy seasons.

 

Shipping Restrictions

  • We currently only ship to Greece and Cyprus International shipping is not available at this time.
  • We ship with BoxNow and Acs. Please ensure your shipping address is valid for courier delivery.

 

Order Tracking

For Order tracking please contact us on naellecosmeticss@gmail.com

Shipping Delays

While we aim to meet delivery estimates, please be aware that unforeseen delays, such as weather conditions, holidays, or high shipping volumes, can occasionally affect delivery times. We advise you to check the tracking link for real-time updates on your order status.

 

Shipping Charges

Shipping charges are calculated at checkout based on the destination address and the selected shipping method. All shipping charges are non-refundable.

 

Damaged or Lost Packages

We are not responsible for any lost, stolen, or damaged packages once they are delivered. Please ensure that your shipping address is correct and that someone is available to receive the package. If you have any issues, please contact the carrier directly or reach out to us, and we will assist you as best as we can.

 

Address Changes

Once an order is placed, we cannot modify the shipping address. Please double-check your address before completing your purchase.

 

Return/Exchange Shipping

For information about returning or exchanging items, please refer to our [Return & Exchange Policy].

If you have any questions regarding shipping, feel free to reach out to our customer support team at naellecosmeticss@gmail.com. We’re here to assist you!